We worked with Matt, Marcel, and the team at King Henry to set up our sales pipeline automations in HubSpot, including email and SMS workflows. The whole process was really well managed - they broke down what could have been an overwhelming project into achievable steps, which made it easy to work through alongside running the business. Matt was patient, responsive, and clearly knew his stuff. There were a few delays on our end due to a busy sales period, but they were flexible and kept the project moving without any pressure. We're excited to see how the new workflows perform and are already planning the next phase of work with them. Would definitely recommend King Henry to anyone looking to get more out of HubSpot.
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Your Melbourne HubSpot Studio
Your HubSpot
right now is
A CRM is only as good as the strategy behind it, and most businesses have never actually had that conversation with anyone. Our ideas don't stop at the CRM either. There's no such thing as staying in your lane at King Henry, so if we see something in your marketing, your sales process or your customer experience that needs saying, we're going to say it, because that's what it actually means to be in your corner.
Portals we've helped rule
Platinum
HubSpot Solutions Partner
Hundreds
of portals built
AI-Ready
HubSpot Experts
So how does this actually work?
Let's be real...
We'll be practically dating.
Our First Date
Whether you're new to HubSpot or already using it. It's time to actually get to know each other, figure out if we click and decide if it's worth a second date.
We ask the right questions, help you to know what you don't know, and show you what value we can provide in a potential relationship.
Putting the dating analogy aside for a moment, the outcome of this stage is an in-depth Project Proposal that includes a fixed-fee Discovery phase & an estimate on the build phase.
If you're happy with the plan, you tick off the Discovery investment, and we dive right in.
Qualification Call
Project Proposal
Fixed-Fee Discovery Quote
Discovery
You've just entered Discovery, we've just officially started dating.
We've given you an estimate for implementation, but we're not going to pretend we know everything about you. It's time to sit down, lock in and let all your skeletons out of the closet. We want to know every idea, every "just one more thing" and every gotcha that might trip either of us up.
During this stage, we map out every little detail, agree on the scope of work, lock in the commercial terms & finalise the engagement structure. In our view, this is the real work. It's how we make sure the implementation phase is runs seamlessly.
You'll finish Discovery with a finalised Architecture Document and a fixed-fee investment figure for the implementation phase, ready to move forward with.
Discovery & Journey Mapping
Data Structure & Properties Audit
Solution Design & CRM Architecture
Integration Data Mapping
User Permissions & Access Planning
Build, baby, build!
We now enter the implementation phase with every question answered, every input sourced and we're ready to smash it out of the park.
And let's be clear, because YOU put the time & investment into Discovery, you will now get the result you're looking for faster and more accurately.
During this phase, our nerds disappear away to their MacBooks, get obsessed in every corner of your project and you get to spend some delightful time with your Account Manager. Receiving frequent, easy to understand updates.
And if you ever want to know a bit more about where things are up to, you can login to our bespoke studio portal that hides no secrets.
Sales Pipeline Setup
Properties & Data Model Configuration
Automated Nurture Flows
Reporting & Dashboards
Custom Integrations
Quality Assurance (QA)
User Acceptance Testing (UAT)
Go Live & Hypercare
We've put the work in, you've put the work in (hopefully a little bit less than us), it's now time to make sure everything is ticked off, train up your team, make those last minute adjustments and get this thing live!
But you didn't think we'd disappear, did you? Now begins your 2 weeks of Hypercare. Immediate access to your King Henry Critical Incident Response Team. Your emails bypass our client inbox, we treat every bug like it's world ending. This is where our team cares a bit too much and where you may need to tell us to stop looking over your shoulder.
Handover Checklists
Training Workshops
Minor Tweaks
Launch Day
2 Weeks of Hypercare Support
Final Handover
We don't have to break up!
We've just gone through it together. You got what you wanted: success. We got what we wanted: our new children graduating. But since we begun, HubSpot has released 13.2 million new features, your Marketing Manager has a groundbreaking new campaign idea and your Sales Manager has agreed to stop using only pen & paper.
It's time to look to the future, decide whether you want to keep up the momentum with a new bold project, or sign up to a recurring service to shackle us to your desks permanently.
Or graduation is also totally fine. You can't blame us for being a bit attached at this stage.
HubSpot Support Plan
HubSpot Advisory
HubSpot Skills Sessions
The Kingdom Community
Want someone who gives as much of a sh*t about your HubSpot as you do about your business?
Tell us what's going on in your business and we'll tell you what value we can offer you, what it'll cost, and whether we're even the right team for it.
