AIRCALL SERVICES
Aircall set up properly,
for how you actually work.
Most Aircall accounts get set up in a rush and then left alone. The menu still sends callers to a desk that was cleared out in March, and nobody can say where last Tuesday's missed calls went. We set Aircall up properly, connect it to HubSpot or your own CRM, and price it before we start.
THE PROBLEM
Your phone system should
be on speaking terms with your CRM.
Aircall is a receptionist that never takes lunch. Bad instructions mean every caller gets sent to Dave, who left in March (your Dave may vary). If it can't talk to your CRM either, nobody writes anything down.
PRICING
Three ways to get Aircall working properly
Core
$1,600 AUD
For small teams getting started.
- 3 users, 1 phone number
- Business hours, IVR and basic routing
- Call and SMS logging to HubSpot
- Go-live testing
- Self-paced training
Growth
$2,560 AUD
For growing teams that need routing and automation.
- Up to 15 users, up to 3 numbers
- Queue-based routing with overflow rules
- SMS in HubSpot Help Desk
- Up to 3 workflow automations
- Live training session (recorded)
Scale
$4,960 AUD
For larger teams with complex routing and reporting.
- Everything in Growth, plus:
- Up to 50 users, up to 5 numbers
- Multi-level IVR with time-based routing
- AI Assist (call summaries and sentiment)
- Call outcome mapping to HubSpot
- Call performance dashboard
- Admin and supervisor workshops
IN EVERY PACKAGE
What every package includes.
01
Kickoff call
We confirm your team, numbers and routing before we touch anything.
02
Account and users
We set up your Aircall account, add your users and create your teams.
03
Numbers
We provision new numbers or coordinate porting your existing ones.
04
CRM connection
We connect Aircall to HubSpot or your own CRM and check the data lands where it should.
05
Testing
We test every call route with every user before your go-live date.
06
Handover
A walkthrough with your team, so everyone knows how it works on day one.
WHICH CRM ARE YOU ON?
Using HubSpot, or something you built yourself?
Using HubSpot
Aircall's HubSpot integration logs calls and SMS to the right contact, company and deal. We set it up and test it so everything lands on the right records.
Running your own CRM
If your CRM is custom built, we connect Aircall through its API, with webhooks sending call events into your system as they happen. We quote it per project.
PROCESS
How it works.
01
Scope
We confirm your team, call routing and which CRM the calls need to land in.
02
Build
We configure Aircall and your CRM to the agreed specification.
03
Test
We test every route with every user.
04
Hand Over
Walkthrough, training and sign-off.
ADD-ONS
Need one thing fixed,
not the lot?
Already on Aircall? Pick the job you need: call flows, missed calls, AI features or scorecards. Each has a fixed price and its own page.
- All
- Automation
- Enablement & Support
- Integrations
- Service & Ops
- Strategy & Foundations
Think your phones could be doing more?
Tell us your team size and which CRM you use, and we'll point you at the right package.
SEND A MESSAGE
Got a question?
Ask away.
Got a question, an idea, or something in HubSpot that isn’t behaving? Send us a note and we’ll give you a straight answer even if the answer isn’t us.