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DIAGNOSTIC MODULE About 2 weeks

Aircall Addon・Account Health Audit

Review how an Aircall account is configured and used, and report what is unused, messy or costing money, with a prioritised list of next steps.

Read-only review

Aircall Addon・Account Health Audit

AU$1,120
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About 2 weeks
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What this diagnostic actually does

Included

  • The client has a health scorecard for their Aircall account.
  • The client has a prioritised list of what is unused, messy or costing money.
  • The client knows which Aircall addon modules would fix each finding.

Not included

  • Carrying out the recommendations
  • Any changes to users, numbers, Smartflows or tags
  • Negotiating licence pricing with Aircall
  • Call quality or agent performance review
  • Reviewing more than one Aircall account

How it runs

01
Kickoff
We confirm what we're looking at and sort out the read-only access we need, so there's no delay once work starts.
02
Review
We go through your portal against the scope we agreed, without changing anything.
03
Report
You get the findings in writing, with the most important fixes listed first.

What we need from you

  • Aircall Admin access for King Henry (needed to create an API key and view call flows), needed before the Configuration Export
  • Your current plan and licence list, or access to the billing pages, needed before the Licence and Feature Usage Review
  • Anything the team already knows is broken or unused, needed before the review

A written report of what we found in your portal, with the most important fixes listed first. We don't change anything while we're diagnosing.

It depends on the diagnostic. Check the timeline shown above for this one, and we confirm timing once scope and access are agreed.

Yes. If you want us to fix what a diagnostic finds, we scope the fixes as separate modules.

Need Help? We're Just a Message Away

Want this diagnostic in your scope?

Enquire and we'll come back with timing and how it fits with everything else you need.

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