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DELIVERY MODULE 1 to 2 weeks

Knowledge Base Setup

Set up HubSpot's Knowledge Base with a structured category hierarchy, branded theme, a formatting guide and sample article, and article sharing from the help desk.

Delivery module

AU$880

1 to 2 weeks

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What this module actually does

Included

Client has a branded, structured knowledge base live and ready for articles.
Client has a formatting guide and a published sample article the team can copy.
Client's support team can insert knowledge base articles into ticket replies.
Client's team knows how to publish articles and read knowledge base analytics.

Not included

Article content writing, copywriting or editing
Custom domain setup or DNS configuration for the knowledge base
Multi-language knowledge base configuration
Ongoing article creation, updates or maintenance
Custom CSS or custom themes (HubSpot does not support them for the knowledge base)
Customer agent, AI reply recommendations or chatbot setup
SEO work on knowledge base articles
Migration of existing help articles from another platform
Migrating a legacy HubSpot knowledge base to the current version
Service Hub Professional or higher subscription (client must have this)

How it runs

Kickoff

We confirm exactly what the module needs to do and sort out the access we need, so there's no delay once work starts.

Build

We build and configure the module in your portal, working from the scope we agreed.

Handover

You get it tested, documented, and walked through with your team.

What we need from you

A Service Hub Professional or Enterprise subscription, with a Service seat for each person who will manage articles, needed before Knowledge Base Scoping
Partner Admin access to HubSpot for King Henry, needed before Knowledge Base Scoping
List of key topic areas and common customer or team questions, needed before Knowledge Base Scoping
Confirmation of the category, subcategory and tag structure, needed before Category Build
Brand assets: logo, brand colours (hex codes) and fonts, needed before Theme and Branding
Any existing documentation style or examples you like, needed before Article Formatting Guide
Availability for the training session, needed before Training and Handover

What do I actually get at the end?

A part of your HubSpot portal that's built, tested, and documented, plus a handover so your team knows how to use it.

How long does it take?

The timeline shown above is a rough guide for this module, counted in weeks from the point scope and access are confirmed. It moves with how quickly your team can give us access and sign-offs.

Can this be combined with other modules?

Yes. Modules are often bundled into one Build Project, so if you need more than one, we scope them together.

Want this module in your scope?

Enquire and we'll come back with timing and how it fits with everything else you need.

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