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DELIVERY MODULE Ongoing, reviewed monthly

Integration Monitoring (per integration)

Monthly checks, alert triage and minor fixes for one integration King Henry built, so failures are caught and fixed before data goes missing.

Delivery module

AU$240

Ongoing, reviewed monthly

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What this module actually does

Included

Client has the integration checked every month, with every failure traced to a cause.
Client has failures flagged by automatic alerts and a monthly note, not discovered through missing data.
Client has minor faults fixed each month without a separate quote.

Not included

New integration builds
Major scope changes to an existing integration
Rebuilding or extending an integration, or any fix over 30 minutes in a month (scoped and quoted separately)
Setting up alerting on an integration that has none (quoted separately)
Changes inside the external system or third-party apps (we send the details to your contact or the vendor)
Platform upgrades or migrations
Integrations not built or set up by King Henry (these need an Integrations & Sync Health Diagnostic first)
Out-of-hours or 24/7 response, and uptime guarantees
Middleware hosting or licence costs
General HubSpot portal help (covered by the Support Plan)

How it runs

Kickoff

We confirm exactly what the module needs to do and sort out the access we need, so there's no delay once work starts.

Build

We build and configure the module in your portal, working from the scope we agreed.

Handover

You get it tested, documented, and walked through with your team.

What we need from you

The name of the integration to monitor and the system it connects to, needed before the first monthly health check
Names and email addresses of the people who should receive alerts, needed before the first monthly health check
King Henry access to the middleware account (if you own it) and a HubSpot user that can open Connected Apps and workflows, needed before the first monthly health check
A contact for the external system (your team or the vendor) for problems on their side, needed before alert triage

What do I actually get at the end?

A part of your HubSpot portal that's built, tested, and documented, plus a handover so your team knows how to use it.

How long does it take?

The timeline shown above is a rough guide for this module, counted in weeks from the point scope and access are confirmed. It moves with how quickly your team can give us access and sign-offs.

Can this be combined with other modules?

Yes. Modules are often bundled into one Build Project, so if you need more than one, we scope them together.

Want this module in your scope?

Enquire and we'll come back with timing and how it fits with everything else you need.

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