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DELIVERY MODULE 2 to 3 weeks

Aircall Addon・Missed Call Recovery

Set up Aircall handling so fewer calls are lost and missed calls get followed up, measured against a before and after missed call rate.

Delivery module

AU$1,360

2 to 3 weeks

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What this module actually does

Included

The client knows when and on which numbers calls are being missed.
Unanswered calls fall back to a person, team or voicemail instead of being lost.
The team has a clear process for following up missed calls.
The client can see the change in missed call rate after 30 days.

Not included

Full call flow redesign (separate module)
HubSpot tasks, workflows or dashboards for missed calls
Recording voicemail greetings
More than 3 numbers
Adding agents, lines or opening hours
Ongoing missed call monitoring

How it runs

Kickoff

We confirm exactly what the module needs to do and sort out the access we need, so there's no delay once work starts.

Build

We build and configure the module in your portal, working from the scope we agreed.

Handover

You get it tested, documented, and walked through with your team.

What we need from you

Aircall Admin access for King Henry, needed before the Missed Call Pattern Analysis
Numbers in scope (up to 3), needed before the Missed Call Pattern Analysis
Your Aircall plan (automated callbacks need the Professional plan or above), needed before Callback Handling
Who should answer overflow calls and when, needed before Fallback and Overflow Routing
Approval of the voicemail greeting and callback confirmation wording, or your own recordings, needed before Voicemail Setup
Who follows up missed calls and how fast, needed before the Team Follow-up Process

What do I actually get at the end?

A part of your HubSpot portal that's built, tested, and documented, plus a handover so your team knows how to use it.

How long does it take?

The timeline shown above is a rough guide for this module, counted in weeks from the point scope and access are confirmed. It moves with how quickly your team can give us access and sign-offs.

Can this be combined with other modules?

Yes. Modules are often bundled into one Build Project, so if you need more than one, we scope them together.

Want this module in your scope?

Enquire and we'll come back with timing and how it fits with everything else you need.

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